Frequently Asked Questions

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Who can ride CARTS?
Anyone in Columbiana County, regardless of income, age, or disability can ride CARTS.

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What if there is no route in my area?
No problem! CARTS services all of Columbiana County. Call in as soon as you need a ride. We need at least a 24 hour notice, but we will take requests up to 30 days in advance.

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What if I need to cancel my ride?
You must call in at least one hour in advance of scheduled pickup time. (See No Shows under safe riding)

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Why is it important to cancel trips if I don't need them?
CARTS has been experiencing an increase in ridership each year. If you schedule a trip that you don't need, you are taking away the ability for someone else to use the system. Remember to be considerate to everyone; if you don't need the trip, just call and cancel so that we can use the seat for another rider.

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Where does CARTS go?
CARTS travels mostly within Columbiana County. Limited service is offered for travel out of the county. Check with the CARTS office for availability, fares and schedules.

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Does the driver make change?
No. We have a policy of exact fare only.

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How do I receive the reduced fare?
Each year, CARTS applies for a grant contract from ODOT to assist in keeping fares reasonable to individuals on fixed incomes. To receive the reduced fare, just inform the dispatcher that you are a senior (65+) or have an impairment, and they will record the information in our computer system. We will note the correct fare on the driver's manifest for the day.

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Why do you need my date of birth?
Because we apply for, and receive, Federal and State transportation dollars, we ask for your birth date. The subsidies have a few requirements; one is to ensure that those riders requesting the reduced fares are actually eligible for them. Thus, the question is asked when you make your reservation, and the driver may also ask for verification from you in the form of a personal ID card.

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Can I use the wheelchair ramp if I have a problem stepping onto the bus?
The Americans with Disabilities Act of 1992 mandates if for any reason a rider cannot use the steps to get onto the vehicle, the wheelchair lift be provided as a means to embark. Each lift has handles that you can use. We do not allow anyone to ride on the lift with you.

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What if I have bags of groceries?
The driver will be more than happy to assist you in loading the groceries into the vehicle. We have a three-bag limit, but will allow additional bags at a cost of 50 cents each. We will even mark the grocery bags with your name if we have additional passengers to pick up. When you get home, the driver will assist you in placing the groceries at your door. The driver is not allowed to enter your home.

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What if I need help getting to the vehicle?
the driver will pull into your driveway, or as close as possible to your door. We will announce we are there by knocking on the door. If you feel you need help walking to the bus, just ask the driver for assitance. He or she will be happy to assist you. All drivers have received Passenger Assitance Training. Remember, the driver is not allowed to enter your home.

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What if my appointment time changes?
Call us! Our dispatch office will be more than happy to reschedule your ride based upon your needs.

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Can I buy passes?
Yes! Call our office (330-424-4015) and we will help. You can buy a pass to eliminate the need to carry exact change.

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Will the bus take me directly to my destination?
Sometimes we will! More than likely, we will be picking up other riders going in the same general direction as you. Don't worry - we will get you to your appointment on time, or within our ten-minute window.

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Do I have to wear a seatbelt in the vehicle?
It is always necessary to properly wear your seat belt. Wearing a seatbelt has been proven to reduce risk of injury or death in an accident. Each seat has a seat belt; wheelchair positions also have seatbelts and shoulder straps. Your safety is our utmost responsibility.

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What if I have more questions?
Please do not hesitate to call our office (330-424-4015)! We will be happy to answer any questions.

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